Privacy Notice

Your privacy and trust are very important to us at Alta Calidad en Inyección, S.A. de C.V. For this reason, we want to ensure that you are informed about how we safeguard the privacy and protection of your personal information in accordance with the Federal Law on the Protection of Personal Data in the Possession of Private Parties (Ley Federal de Protección de Datos Personales), published in the Mexican Official Journal of the Federation on July 5, 2010.

It is necessary for Alta Calidad en Inyección, S.A. de C.V. to retain certain personal information to carry out its activities; furthermore, we are bound by social and legal obligations to comply with the established legal and security measures to protect this personal information with the finality hereby explained in the present privacy policy.

The privacy policy will permanently be available to you on our website: http://www.acisapet.com/privacidad_clientes.pdf

In the event that any modification be made to the present policy, you will be notified by the procedure described herein.

1. Responsible Party

Alta Calidad en Inyección, S.A. de C.V. (herein referred to as the “Company”), whose address is La Brida No.247-10, Col. López Cotilla, C.P. 45615, Tlaquepaque, Jal., is a civil company constituted in accordance with Mexican laws.

2. Personal Information

The Company will retain personal information (“Personal Information”) pertinent to the adequate management of contractual relations derived from customer registration. Said Personal Information can include all or some of the following information, depending on the customer’s relationship with the Company:

1) Identification Data: Personal name or company name, name of legal representative or in some cases, fiscal address, tax identification information, or e-mail address for purposes of invoice delivery.

2) Contact information of persons in charge of payment and purchasing such as name, company position, phone number, e-mail address, and work address.

3) Company financial information in the event of requesting credit, such as: property and moveable property, credit history, bank accounts, financial statements, contracted services, and credit or personal references.

3. Finality of Data Handling

The Personal Information provided to us will be used for the following purposes:

(i) to carry out all customer-Company related activities, including but not limited to, collection, clarification, investigation, maintenance charge invoicing, and charges related to services rendered by the Company (“Services”);

(ii) to carry out any additional activity necessary upon rendering our Services;

(iii) to e-mail the customer directly on behalf of the Company;

(iv) to offer the customer goods and services; and

(v) to contact the customer regarding any matter related to Services or to the Privacy Notice.

4. Data Transfer

The Company could possibly be required to transfer the customer’s Personal Information to render its services inside or outside Mexico.

The Company is committed to ensuring that all legal protection norms regarding personal data transfer be complied with.

In addition, the Company expresses its commitment that this privacy policy be carried out faithfully by our Company and our business partners. The customer’s information will not be sold or divulged to a third party.

5. Means Available to Exercise Rights to Privacy (ARCO)

In accordance with the Federal Law on the Protection of Personal Data in the Possession of Private Parties, the customer account holder or designated legal representative may exercise their rights to access, rectification, cancellation, or opposition directly before the Special Attention Privacy Unit (Unidad Especial de Atención a la Privacidad).

I) Access – A customer may request at any time to be informed what personal information has been collected and retained and by whom.

II) Rectification – In the event that any information be erroneous or incomplete, a customer may request correction, which can be carried out upon submitting documents validating the modification.

III) Cancellation - A customer may request data cancellation at any time; upon requesting cancellation, the data will be blocked for a period of time during which the data cannot be handled in any way until they are deleted.

IV) Opposition – The customer account holder may object to the handling of personal information at any time under just cause.

To exercise these rights, one may personally contact the Company’s Special Attention Privacy Unit, whose information will be made known subsequently herein.

Furthermore, a customer may choose to be removed from our special offers mailing list. He or she must e-mail “SUBSCRIPTION CANCELLATION” in the e-mail subject line to our address ventas@acisapet.com from the e-mail address he or she wishes to be removed.

6. Changes to Privacy Policy

The Company may make known any substantial or total modification to the Privacy Policy by means of a widely-circulated newspaper, our website (www.acisapet.com), or an e-mail sent to e-mail addresses registered with the Company.

7. Special Attention Customer Privacy Unit

Department in charge: Sales Department
Address: Location specified in Section 1 of this document.
Phone number: (011)-52-33-3627-0232
E-mail: ventas@acisapet.com

Hours: Monday – Friday, 8:30AM to 5:30PM

In compliance with Articles 8, 9, 13, and 36 in the Law of Personal Data, upon sending an e-mail with my personal information:

(i) I accept that I have read and understood the Privacy Notice and all that it contains herein;

(ii) I expressly authorize the handling of my personal information in computer systems with access limited to Company officers and employees, as well as to subsidiary and affiliate companies;

(iii) I expressly authorize the Company to collect, retain, and handle my personal information for purposes established in the present Privacy Notice, this being modified intermittently according to applicable legal provisions;

(iv) I expressly authorize the Company to transfer my personal information to persons described in the present Privacy Notice, this being modified intermittently according to applicable legal provisions.

Acisa - Privacy Notice